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 NIVASHINI JAGANATHAN (NIVASHINIJ) Bank of America Software Engineer
Bank of America
IN
NIVASHINIJ Member since 2015 1 post
Bank of America
Posted: Dec 28, 2021
Last activity: Dec 28, 2021
Posted: 28 Dec 2021 7:19 EST
Last activity: 28 Dec 2021 12:11 EST
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Modify pyID for existing resolved cases

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Can we modify pyID value of existing resolved cases for display purpose? Since few cases were generated with incorrect pyID. How to do it? Is there any OOTB there to modify pyID value of existing record? If we change pyID, will it impact functionality? Please help on this.

***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags****
Pega Platform Case Management
Posted: 1 year ago
Posted: 28 Dec 2021 9:21 EST
KARTHIK MUTUPURI (KarthikMutupuri) Carelon Tech Lead
Carelon
IN
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@NIVASHINIJ   Hi,

Changing the pyID for existing cases would result in creating new entries in to the work table. As you might know pyID is class key used in pzInsKey generation. All the references to the case if any open assignments will be impacted.

 
Posted: 1 year ago
Posted: 28 Dec 2021 10:12 EST
Avik Mitra (Avik Mitra) Maantic Avik Mitra
Maantic
IN
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@NIVASHINIJ 

If it is only for display purposes, see if adding an additional column with a similar value looks like a feasible solution or not.

We'd prefer it if you saw us at our best.

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