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LTI Mindtree
Posted: Dec 28, 2021
Last activity: Dec 28, 2021
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Modify pyID for existing resolved cases
Can we modify pyID value of existing resolved cases for display purpose? Since few cases were generated with incorrect pyID. How to do it? Is there any OOTB there to modify pyID value of existing record? If we change pyID, will it impact functionality? Please help on this.
***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags****
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Posted: 3 years ago
@NIVASHINI J Hi,
Changing the pyID for existing cases would result in creating new entries in to the work table. As you might know pyID is class key used in pzInsKey generation. All the references to the case if any open assignments will be impacted.
Posted: 3 years ago
If it is only for display purposes, see if adding an additional column with a similar value looks like a feasible solution or not.