Bank of America
Posted: December 28, 2021
Last activity: December 28, 2021
Last activity: 28 Dec 2021 12:11 EST
Modify pyID for existing resolved cases
Can we modify pyID value of existing resolved cases for display purpose? Since few cases were generated with incorrect pyID. How to do it? Is there any OOTB there to modify pyID value of existing record? If we change pyID, will it impact functionality? Please help on this.
***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags****