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Question

 Sai Tej Bollapragada (bollv)
Pegasystems Inc.
System Architect
Pegasystems Inc.
IN
bollv Member since 2018 2 posts
Pegasystems Inc.
Posted: Aug 9, 2019
Last activity: Aug 12, 2019
Posted: 9 Aug 2019 6:49 EDT
Last activity: 12 Aug 2019 22:22 EDT
Closed

Best way to remove case level SLA without affecting inflight cases in production

We had a case level SLA in production. User wants us to remove the case level SLA "pyCaseTyprDefault" from production. Could you please let us know the best way to remove this SLA from production without affecting inflight cases. Our new requirement is to add Stage level and assignment level SLAs in place of case level SLA.

***Edited by Moderator: Lochan to tag SR***

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Low-Code App Development
Dev/Designer Studio
Installation and Deployment
Support Case Exists

Posted: 5 years ago
Posted: 12 Aug 2019 22:22 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi

Try using "pyAdjustAssignmentSLA" flow action for inflight cases. You should be able to reset the SLA using this OOTB feature before moving the new code to production.

Regards

Bhavya

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