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Question

 Mohanvenkat Sai Mekala (MohanVenkatSaiM)
Trine University

Trine University
US
MohanVenkatSaiM Member since 2020 3 posts
Trine University
Posted: Apr 12, 2022
Last activity: Apr 13, 2022
Posted: 12 Apr 2022 2:06 EDT
Last activity: 13 Apr 2022 14:27 EDT
Closed

How to limit the service cases for an interaction in Pega CS?

Hi,

For an interaction, i should only add one service case once per an interaction.

How to achieve this?

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add capability tag***
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Pega Customer Service 8.6
Performance
Case Management
Government
System Architect

Posted: 2 years ago
Posted: 12 Apr 2022 12:15 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

@MohanVenkatSaiM There is no OOTB way to limit how many service processes are added to each interaction. Each service process that's launched has a unique ID, so it may be shown in the driver with its own tab. 

What is the problem that you're trying to solve by adding a limit like this? 

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