How is this "Interaction Timeout" activated (PRPC 7.2.2 with CS 7.2.2)?
Hi,
Occasionally, I am seeing the Interaction Timeout error:
"You have lost the ability to make this change because a change elsewhere has taken precedence over the change you made here"
However, it does not seems to be easily replicable.
Does anyone know:
1) What is the condition for the above dialog to be displayed?
2) How to replicate the above issue?
3) How to prevent the dialog box from appearing?
Thanks and regards,
Jacky
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Accepted Solution
Pegasystems Inc.
US
The message would typically occur if the lock was lost. Are you using default or optimistic locking? What are the lock timeouts set to if using default? Have you noticed the message occurring after any specific actions? Then you could trace with the Locking event type to see what was causing it to be released.
Maven Inc
US
Hi
I m facing the same issue. I have default locking enabled. I changed the lock out time on the interaction case type to 45mins. Still, i see after 30 mins, i see the lock out msg. May I please know the solution you implemented?
P.S: After increasing the lock out time, i did logoff and logged in.
Pegasystems Inc.
US