How to handle the sensitivity labels label pop-up in MS Word?
Hello everyone,
Does anyone know how to manage the sensitivity labels pop-up in Microsoft Word?
I am using the Microsoft Word connector to open a new Word document with the "Open" method. This method used to function properly. However, since the introduction of the confidentiality label, my flow halts at the "Open" method.
I suspect that the pop-up is blocking any further actions in Word.
Is there any OTB way to handle this pop-up?
Version: 19.1.125.
- Already tried interrogating the pop-up in Word as a Windows application. I was able to interrogate the main window, but not the combobox, nor the buttons in the pop-up.
Pegasystems Inc.
US
@RobinT51Obviously do not provide a document with any real data in it, but do you have an example document with this dialog that you can attach? The content can be empty, as I am only interested in how the dialog is being generated in the document to be able to test ways it might be handled.
Updated: 1 May 2025 11:07 EDT
Achmea
NL
I can provide you with a Word document; however, I do not believe you will encounter the same pop-up.
I believe there is a high-level policy in place that triggers the pop-up, requiring every document to be labeled by the user.
As a result, every time I open a Word file and attempt to save it, I consistently receive the pop-up. If I cancel the pop-up, the Word document will not be saved.
In the appendix, you will find a Word document where I have already selected a label.
Unfortunately, I cannot send you a Word document without a label selected, as I am unable to save it in that case.