Hi @prasannap7258,

Operator Work Settings:

• Access the Operator record for the user.
• Navigate to the Work tab.
• Enable the checkbox for "Get from workbaskets first?"

2. Workbasket Assignment:

• Ensure that assignments are routed to specific workbaskets instead of directly to individual operators. This is typically done through routing rules.

3. Get Next Work Button Configuration:

• Verify that the button in your application is configured to trigger the standard Work-.GetNextWork activity. This activity initiates the Get Next Work process, considering the workbasket preference.

4. Get Next Work Algorithm:

• The Get Next Work functionality adheres to this sequence:
  1. Workbasket Search: If "Get from workbaskets first?" is enabled, the system searches for assignments in the workbaskets assigned to the operator, prioritizing those with higher urgency.
  2. Worklist Search: If no suitable assignments are found in workbaskets, it then searches the operator's personal worklist.

5. Additional Considerations:

• Operator Skill Matching: The Get Next Work feature matches assignments with operators based on their skills. Ensure users have the necessary skills to retrieve assignments from relevant workbaskets.
• GetNextWorkCriteria Decision Tree: This rule allows for further customization of assignment selection criteria.
• Alternative Methods: If Get Next Work doesn't meet specific requirements, consider:
  • Open Assignment Action: Configure a button to directly open an assignment from a workbasket using a Data Page.
  • Skilled Work Queue List: Create a custom list view for assignments from skilled work queues, incorporating skill matching.

By following these steps and addressing any potential configuration issues, you can successfully retrieve only workbasket assignments.

Regards

Mohd Qizer Uddin