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Question

 Venkata Bandaru (VenkataB2266)
TAL International

TAL International
AU
VenkataB2266 Member since 2017 2 posts
TAL International
Posted: Feb 26, 2018
Last activity: Feb 27, 2018
Posted: 26 Feb 2018 0:54 EST
Last activity: 27 Feb 2018 3:25 EST
Closed

How to find source IP Details of Pega cloud in PRPC v 7.2.2 .

Hi All,

We are using Pega version 7.2.2. Which is in cloud.

When Testing (Test Connectavity ) an Email Account rule, Some times status showing good and some times showing failed error message showing that "The connection to the outbound email server timed out. The server may be unavailable, or the connection configuration may be incorrect. Verify username, password, and SSL options." We went for support team they asking for "source IP Details". We are using Host (SMTP) : mail.tal.com.au And Port No : 25.

Could any one please help us by letting know how to find "source IP Details" of Pega cloud in PRPC version 7.2.2.

Thanks,

Venkata Bandaru.

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Case Management
Cloud Services

Posted: 7 years ago
Posted: 27 Feb 2018 3:25 EST
Yesh Nanjundappa (Yesh_GCS) Director - Cloud SRT
Pegasystems Inc.
IN

Dear Venkata,

The source IP that is being asked is for the SMTP server, this IP can not be found on PRPC. You will need to check with your company's IT team. the IP is requested to test if the it is available from cloud instances.

Please let us know if there are any questions.

thanks,

Yesh

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