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Question

 Kumar K (KumarK6558)
TSL
Kumar K
TSL
IN
KumarK6558 Member since 2019 12 posts
TSL
Posted: Feb 12, 2020
Last activity: Feb 12, 2020
Posted: 12 Feb 2020 4:38 EST
Last activity: 12 Feb 2020 23:53 EST
Closed

How to fetch case history in Pega platform...

How to fetch case history from PegaDATA

 

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Case Management

Posted: 4 years ago
Posted: 12 Feb 2020 4:53 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello, 

I guess you can have a Report Definition retrieving history data from your corresponding pc_history_work table.

If I understood correctly your business need here.

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Posted: 4 years ago
Posted: 12 Feb 2020 5:00 EST
Basil (Vasilii) Pozdeev (vaspoz)
BPM Company
Senior System Architect
BPM Company
NL

Every work class (if it's concrete) has a corresponding history class (and data table). Usually, a history class has a naming convension: History-<your work class name>.

 

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Posted: 4 years ago
Posted: 12 Feb 2020 11:21 EST
Harish Gunneri (Harish_Gunneri)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

The pc_history will store all the case audit history of your work objects. I don't think chat history/transcripts are stored in this table.

 

I am unsure if there is an exact table or gets stored in Chat Engine, but I have seen users attaching the chat log to interaction objects after the interaction. 

 

May be others can weigh in.

 

 

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