We wanted to customize the pega blue screen error (screenshot attached) with a company logo and a custom user friendly message. I tried updating the section ActivityStatusError in @baseclass but it doesn't have any impact and same screen shows up. Anyone know how to customize this screen?
***Edited by Moderator Marissa to update Product and Version***
We have upgraded the system from pega7 to pega8.2.1 and this blue screen error comes very frequently. It looks like Pega8 is more serious about the un-handled exceptions and throwing this screen where as pega7 is lenient and continue with the execution with just logging the error. The blue screen error is coming in many scenarios like null pointer exception, page not found exception, rule not found exception. We are able to see errors in log and tracer but there are hundreds of such errors which which did not bother in pega7. We are adding proper error handling whenever those issues are reported but the fix is case by case and not generic to one particular rule. Users are very annoyed by looking at the blue error so wanted to change the screen with custom message and company logo along with stack trace information. We also in parallel fixing the reported issues by adding proper error handling
Posted: 2 years ago
Posted: 29 Jan 2020 10:59 EST
Chris Koyl (ChrisKoyl)
Senior Fellow, Technical Support, Runtime Engine