Hi ,

Thanks for posting your query in PSC !

The error message is generic and occurs for many reasons. Is there any specific use case that you are executing and then you are seeing the error?

Also, have you tried to trace the events and are you seeing any errors in logs and Fail status in tracer?

Thanks,

We have upgraded the system from pega7 to pega8.2.1 and this blue screen error comes very frequently.  It looks like Pega8 is more serious about the un-handled exceptions and throwing this screen where as pega7 is lenient and continue with the execution with just logging the error.  The blue screen error is coming in many scenarios like null pointer exception, page not found exception, rule not found exception. We are able to see errors in log and tracer but there are hundreds of such errors which which did not bother in pega7. We are adding proper error handling whenever those issues are reported but the fix is case by case and not generic to one particular rule.  Users are very annoyed by looking at the blue error so wanted to change the screen with custom message and company logo along with stack trace information. We also in parallel fixing the reported issues by adding proper error handling

Hi,

The "Blue" screen displaying error messages is part of the deployment.

You can modify the screen by updating prweb.war/diagnostic/error.jsp and add images and change the general display. 

Hope this helps,

--Chris

Thank you. By looking at further it seems the actual file prweb.war/diagnostic/status.jsp.

But the blue screen is not displaying the oprator Id, Requestor Id and stacktrace to debug further. Do you know how to fix it? is it a product defect?