Question
Capgemini India PVT Ltd
IN
Last activity: 14 Jun 2021 7:38 EDT
How to create assignments for multiple child cases
I' m new to pega. Help me with this question.
After creating multiple child cases with pagelist. how to assign assignments and route to different operators for each of child cases.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Pegasystems Inc.
FR
Hello,
Well you child cases will all be having a dedicated process, probably with assignment shapes as well. So it is just a matter of defining on those assignment shapes the correct router activity.
Capgemini India PVT Ltd
IN
Can you help with me with simple example and share your screenshots here.
Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
On the starting assignment of each child case, you can configure routing. For example, you want to route to a particular operator ID, which is stored in a property. You can use Route to as "Custom" and Assign type as "Worklist" and mention the property there.
Capgemini India PVT Ltd
IN
I not able see assignment of each child case
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Did you configure child cases, like adding stages, processes, and steps?
Pegasystems Inc.
CA
Please provide a screenshot of your subcase lifecycle from the case designer.