Question
Capgemini India PVT Ltd
IN
Last activity: 14 Jun 2021 7:38 EDT
How to create assignments for multiple child cases
I' m new to pega. Help me with this question.
After creating multiple child cases with pagelist. how to assign assignments and route to different operators for each of child cases.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
On the starting assignment of each child case, you can configure routing. For example, you want to route to a particular operator ID, which is stored in a property. You can use Route to as "Custom" and Assign type as "Worklist" and mention the property there.
Pegasystems Inc.
FR
Hello,
Well you child cases will all be having a dedicated process, probably with assignment shapes as well. So it is just a matter of defining on those assignment shapes the correct router activity.
Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
On the starting assignment of each child case, you can configure routing. For example, you want to route to a particular operator ID, which is stored in a property. You can use Route to as "Custom" and Assign type as "Worklist" and mention the property there.
