Question
Merkle Inc.
GB
Last activity: 30 Apr 2019 9:23 EDT
How can we contact customers on different Level like Subscription, Account and Company in Pega Marketing V7.31
We are using Pega Marketing 7.31 for our project with below customer table structure:
We are using Pega Marketing 7.31 for our project with below customer table structure:
| CustomerID (Subscription) | Account ID | Account Owner | Company ID | Company Owner |
|---|---|---|---|---|
| 1 | 11 | Y | 99 | N |
| 2 | 11 | N | 99 | N |
| 3 | 22 | Y | 99 | Y |
| 4 | 22 | N | 99 | N |
Along with this we have all the information related to Subscription, Account and Company in this table and also in multiple associated tables.
We are able to send communication on Customer ID level, But need suggestion on sending communication on Account and Company level.
For Eg:
I want to send an Email to company Owner informing that all his subscriptions are Retention eligible with some subscription level data. How can we achieve this scenario as our campaigns/DataFlows are executed at subscription level.
Any suggestion is really appreciated.
Pegasystems Inc.
US
This feature named "Multi-level" segmentation and campaign capabilities were introduced in PM 7.4. Given the multiple areas of architectural and design changes, its not possible to back port or do this in PM 7.31. Please consider upgrading to PM 7.4 or latest PM 8.2 GA