Question
Deloitte
IN
Last activity: 20 Sep 2018 8:27 EDT
How can we Attach A document before case creation?
Hi All
I am trying to achieve a functionality that "Attach a document before creating the Case",
But somehow we are not able to attach the documents and getting an error.
Can any one help on this.
Thanks
Venkata Goli
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Pegasystems Inc.
FR
Hello,
I believe this is because the attachment has to be stored on the Database and associated with the correct Case.
So if your case hasn't been created yet it becomes impossible.
Vodafone
IN
Hello Venkat,
If you are creating a case via email functionality you can attach the attachments to case.
Areteans
AU
Attaching a document, is it done manually or automatically from back-end?
Deloitte
IN
Thank you all for prompt reply.
We are able to attach the doc after creating the Case ,We are creating the case manually not through email.
While creating case we tried to attach the document and we are getting below error
"** Exception occurred while mapping incoming response to .response_POST"
Pegasystems Inc.
US
Please check the below post.
https://collaborate.pega.com/question/attaching-attachment-temporary-case
Hope it helps.
CollabPartnerz
IN
can you try creating a temporary case and attach your documents after that you can persist your case .
Adaps
IN
Below link might help you
https://collaborate.pega.com/question/how-attach-file-case-creation
CollabPartnerz
IN
HI,
Have you tried creating temporary object?
Tekclan solutions
IN
You can try to attach in pyStartCase Flow. For this you can simply add Attach Content Smart Shape. Then it will work.
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