How to calculate SLAs for this scenario?
The answer for below is 60. Please explain why?
The answer for below is 60. Please explain why? Thanks on advance.
A service level agreement rule describes the following behavior:
|Urgency Adjustment||Interval length||Limit|
|Start of service level||20|
|Passed Deadline interval||20||24||3|
The service level provides a four-hour initial delay. If the case urgency (.pxUrgencyWork) is set to 10 and the case reaches the assignment at 9am Monday, what is the assignment urgency at 12pm Wednesday?