Hello,

I was searching for some documentation on how different SLAs stablished along the case resolution relates to each other (and which one takes precedence). It is clear we can define SLAs at case, stage, process, step, assignment level. But, if we define all of them, how do they relate/take precedence over the others?

Is there any documentation about that?

Is there any documentation about how all SLAs behave when other SLAs are defined on a higher level (case->stage->process->step/assignment)?

Thanks.