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Question

 Steve Thompson (SteveT)
PEGA
Senior System Architect
Pegasystems Inc.
US
SteveT Member since 2010 2 posts
PEGA
Posted: Feb 27, 2023
Last activity: Feb 27, 2023
Posted: 27 Feb 2023 8:15 EST
Last activity: 27 Feb 2023 9:13 EST
Closed

Does pxChangeStage also remove SLAs?

We need to call pxChangeStage to change to a previous Stage in our case. If I check the CleanUpProcesses checkbox will Pega clean up any SLAs associated to my case (along with the Assignments)?

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Pega Platform 8.6.5
Case Management
Government
Senior System Architect

Posted: 1 year ago
Posted: 27 Feb 2023 9:13 EST
Anoop Krishna (Anoop Krishna)
Bits in Glass
Associate Technical Lead
Bits in Glass
IN

@SteveT Cleanupprocess will remove the open assignments and hence the associated SLA(if you see pzInternalFlows which got created to track the SLA will also get removed). Hence SLAs also gets removed from the queue.

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