Question
LTIMindTree
US
Last activity: 27 Nov 2023 11:38 EST
How to add user defined pyWorkPage property in pxUrgencyAssign declare expression to get priority in Getnext work
How to add user defined pyWorkPage property (Days remaining 30 is max and it will reduce by 1 every day) in pxUrgencyAssign declare expression to get priority in Getnext work. This criteria should be along with default existing pxUrgencyAssign.
For example: I created case today and max days remaining is 60. Tomorrow max days remaining property value is 59 and so on. When ever user performs getnext case , criteria should be checked is which ever case has less number of days to work should be fetched to user to work.
If more cases has same number of days then it should check urgency on case to determine the next case.
Please let me know how to implement this logic in GetnextCase. What changes i need to make at pxUrgencyAssign declare expression. If not let me know where to update this logic in Getnextfunctionlity.
Bits in Glass
IN
First In First out alternative approach
Please refer both the URLs. You can implement any of these for solving your problem. You need to have your property as in the report/list view along with urgency and do the sorting accordingly. If you see first url says about sorting with pxcreatedatetime also along with pxurgency. Above URLs should be able to provide you enough details to solve your problem.
LTIMindTree
US
@Anoop Krishna Thanks for the reply.
Is there a way i can replace GetWork list views here. Can i use report definition to fetch . If not which rules i can use to achieve this functionality instead of list views. Please clarify.
Bits in Glass
IN
@NagendraK6574 ya you can use report definition. Please check the 2nd url, FIFO approach. There in alternative approach RD is used.