We received the Client advisory CAD-21252 which states that the Pega Platform Hazelcast versions were upgraded to 3.12.13, 4.2.6 and 5.1.5. Hotfixes are being provided for the 8.6 to 8.8.1 patch releases.
It did not give more details on our version 8.4.4 . Could you please provide more details on the hotfix requirement for Pega 8.4.4?
***Edited by Moderator Marije to add Support Case , CAD and BUG Details ***
***Edited by Moderator Marissa to add Support Case details***
We got approvals for extended support as currently we are unable to upgrade our Pega Platform version. Hence we will be still using Pega 8.4.4.
Could you help us confirm is there is a Hotfix available for Pega 8.4.4 version ?
Note: We are currently on Azure Public cloud and I believe by default all servers have firewalls , should we still need Hotfix from our end for Hazelcast ? Is there a way we can check and know that this is taken care ?
From my research there is no 8.4 hotfix available.
However I think it would be best if you log a support ticket to ask your question about the firewall as it can then be answered by the best team who may be more aware of your situation (I do not have visibility if any non-standard contractual arrangements were made) .
Could you provide the ticket ID once you have logged it? That will help me track progress with you.
Posted: 4 months ago
Posted: 12 Jul 2023 13:33 EDT
NARESH KUMMARI (NARESHK8)
@NARESHK8 I can see that the support team checked your contract and confirmed that there was no special arrangement with your company w.r.t an availability of a hotfix.
As already suggested in this forum question please follow the guidance that was provided in the Client advisory.
I can see that you asked our support team about "Common cluster settings" and that you were informed that the advice provided in the CAD relates to a network infrastructure issue and your infrastructure team should be made aware of it.
Once you agree to close the support ticket could I please ask that you hit the 'Accept Solution' button on my original reply so that other forum users can be helped with the details that we have covered here?