Question
Morgan Stanley
IN
Last activity: 6 Sep 2016 13:46 EDT
Has DSM been renamed to Customer Decision Hub
DSM course in academy has been renamed to Customer Decision Hub.
Has DSM been rebranded as Customer Decision Hub. I'm trying to understand what exactly is CDH?
***Updated by Moderator: Vidyaranjan| Moved from PSC***
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Accepted Solution
Pegasystems Inc.
NL
Haria,
Yes, we do.
Product: CDH (PRD-511)
Alias: Customer Decision Hub
Part Number: 115143
Marco.
Pegasystems Inc.
IN
Hi Avinash,
Yeah it seems that Marketting and Decisioning course has been seperated. Earlier Both DSM and NBAM course was together.
Even earlier first module(Essentials) was common for both exams but now it seems to be changed.
That you can verify by searching with certification path also.
Hence basically CPDC (DSM) course is Decision Hub now.
Thank you
Pegasystems Inc.
NL
Haria,
Please note that you can browse the Pega Academy course libarary By Product and By Certification Path.
The By Product view matches the Pega products as listed on https://www.pega.com/products.
The By Certification Path view lists the courses that are required for a role specific certification like for example a SENIOR Pega Marketing Consultant.
Marco.
Morgan Stanley
IN
Thanks Marco.
i'm trying to understand the relevance between Customer Decision Hub and DSM.
What exactly is CDH and is it related to DSM in any way?
Thanks
Avinash
Pegasystems Inc.
NL
Avinash,
Sorry for the misunderstanding.
A similar question was asked on Pega Mesh before:
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Avinash,
Sorry for the misunderstanding.
A similar question was asked on Pega Mesh before:
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I’m trying to understand what the term Customer Decision Hub really means?
Customer Decision Hub is a software offering by Pega that is a combination of data management (including big data), decision management (including capabilities such as Next-Best-Action), advanced analytics, and omnichannel execution facilities. This offering is available in the cloud or on premise. More Information including further descriptions, case studies and ebooks are available on pega.com https://www.pega.com/products/pega-7-platform/decision-hub
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Does it replace the Decision Strategy Manager or Decision Management terms?
Terms are not replaced, as they often remain in historical materials. Here is the best way to answer this question:
The Customer Decision Hub is an offering that includes several modules (some included, some optional) you may see referenced in various technical and educational materials such as:
- Decision Strategy Manager (DSM) is the name of Pega's decision management module.
- Predictive Analytics Director (PAD) is the name of Pega’s predictive modeling module.
- Adaptive Decision Manager (ADM) is the name of Pega’s machine learning module.
- Visual Business Director (VBD) is the name of Pega’s visualization and simulation module.
Terms such as Decision Management & Decisioning are broad and somewhat nebulous, and so their use may be varied. If they did at one time, they no longer refer specifically to a Pega product offering.
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https://mesh.pega.com/thread/56175
Marco.
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Shivakumar Hugar
Morgan Stanley
IN
Thanks Marco.
Do we have any application named CDH or is it just a suite of apps?
Accepted Solution
Pegasystems Inc.
NL
Haria,
Yes, we do.
Product: CDH (PRD-511)
Alias: Customer Decision Hub
Part Number: 115143
Marco.