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Question

 Chirag Sanghvi (CDS07)
Link Group

Link Group
IN
CDS07 Member since 2015 11 posts
Link Group
Posted: Mar 1, 2024
Last activity: Mar 18, 2024
Posted: 1 Mar 2024 7:44 EST
Last activity: 18 Mar 2024 13:51 EDT
Closed
Solved

Gmail ids are considered as invalid while sending outbound emails

Hello Everyone,

While sending outbound emails from Pega, Gmail ids are considered as invalid. We have an exception in the OOTB Send activity. This was working fine for 8.4, but post upgrade to 8.8, we see a fix corr assignment getting added and the email is not getting sent. Outbound emails work fine for email ids within the organization.

 

Thanks!

***Edited by Moderator Rupashree S. to add Capability tags***
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Pega Platform 8.8.4
Case Management

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 1 Mar 2024 9:02 EST
Updated: 25 Mar 2024 7:36 EDT
Soumyajit Bose (SoumyajitB)
Evonsys
Consultant- Technology
Evonsys
IN

@CDS07

Can you please share the stack trace from the logs when the outbound gmail id's are failing. We may get some additional information from there to detect the actual root cause. 

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