Global search is not working
Hello Folks,
Global search is not working on the Pega instance hosted on cloud. Status is showing as unavailable and indexing is not working. We don't see anything in the search index folder.
Troubleshooting steps already performed:
> Reindexing of all the classes
> Restart of the pega instance (database & application)
Regards,
Manish Singh
***Edited by Moderator Kayla to update Platform Capability tags***
Maantic
IN
@ManishS96 - Is the search index host node up and is the search index file directory present? Is it in Pega managed cloud instance? If yes then you can raise a support ticket with Pega cloud support team to look into this.
T-Systems
DE
Search Index Host is up and search index folder is present "search_index/nodes/0" but in 0 we only have file called as "node.lock" and folder "_state". PFB the error message that we see in the logs:
"Initialization of full text search is either in progress or has failed on this node. Please check the logs if search initialization is complete. This message won't show up in logs again, until FTS initialization is completed."
This instance is hosted in our cloud.