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Question

 Niti Solanki (NitiS22)
Vodafone
Pega Developer
Vodafone
US
NitiS22 Member since 2016 8 posts
Vodafone
Posted: Nov 27, 2019
Last activity: Nov 29, 2019
Posted: 27 Nov 2019 5:33 EST
Last activity: 29 Nov 2019 2:48 EST
Closed

Getting exception- "Caught unhandled exception : Unable to connect email client due to .."

Hi Team,

I am getting this below exception while running "SendEmailNotification" Activity .

"Caught unhandled exception : Unable to connect email client due to : Could not connect to SMTP host: smtp.gmail.com, port: 587"

Could you please help me with this error.

Thanks,

Niti

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Case Management

Posted: 5 years ago
Posted: 27 Nov 2019 8:50 EST
Niti Solanki (NitiS22)
Vodafone
Pega Developer
Vodafone
US

Hello, 

I am using Pega 8.3 version.

Attached is the screenshot of email account which i have configured and test connectivity of sender and receiver.

Thanks,

Niti

 

 

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Posted: 5 years ago
Posted: 27 Nov 2019 10:01 EST
Anandh Palanisamy (Anandh P)
TechMahindra

TechMahindra
IN

Hi Niti,

Pega use "Default" email account while your testing the OOTB activity(sendnotification) 

Please make sure you updated the correct email account and do the test connection.

Hope this helps.

Regards,

Anandh

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Posted: 5 years ago
Posted: 28 Nov 2019 10:27 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Niti,

Is test connection successful?You need to modify security setting in gmail as well.

Thanks,
Abhinav

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Posted: 5 years ago
Posted: 29 Nov 2019 2:48 EST
Niti Solanki (NitiS22)
Vodafone
Pega Developer
Vodafone
US

Hi Abhinav,

Yes the test connection is successful and i have done the settings in gmail also i.e enable imap. I have attached the screenshots in above comments.

Thanks,

Niti

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