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 Vikas Agrawal (Vikas_Agrawal) Ford Motor Pvt Ltd. Technical Lead
Ford Motor Pvt Ltd.
IN
Vikas_Agrawal Member since 2018 51 posts
Ford Motor Pvt Ltd.
Posted: Apr 10, 2020
Last activity: Apr 12, 2020
Posted: 10 Apr 2020 2:27 EDT
Last activity: 12 Apr 2020 2:53 EDT
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Generating report for chat instances for particular webchat channel

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Hi, We have requirement for generating report of Chat instances (Stored in Work-Channel-Interaction-Webchat) for a particular webchat channel. Has anyone tried it, or have some solution ?

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Platform 8.3 Reporting
Posted: 3 years ago
Updated: 1 year ago
Posted: 10 Apr 2020 3:00 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2) PEGA Senior System Architect
Pegasystems Inc.
IN
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We can create a new Report Definition in Work-Channel-Interaction-Webchat class, are you facing any issues in doing so?
Posted: 3 years ago
Posted: 12 Apr 2020 2:53 EDT
Vikas Agrawal (Vikas_Agrawal) Ford Motor Pvt Ltd. Technical Lead
Ford Motor Pvt Ltd.
IN
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I was unable to get instances for a particular channel. In Report definition's filter section, pzChannelConfigurationHanlde is the unique key for identifying particular channel, but its not optimized. So I couldn't use it for filtering.

 

But anyway, I used pzChannelUser.pyBotId (I needed to optimize this) for filtering, then was able to get instances for particular channel.

 

Thanks.

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