Question
Ernst & Young GDS Consulting
IN
Last activity: 8 Sep 2016 15:33 EDT
Focus is not getting set to open work item rather it is staying on the current window(PEGA OOTB is not working after changing Panel Set to Screen layout)
Hi All,
We are facing some issue in an upgrade project. The uprdage is from 5.5 to 7.2. While upgrading in the protal ,we have modified the harness with screen layout replacing the panel set.But screen layout is not giving some of the basic functionality which panel set gives. One of the major issue as follows:
"The main window is an accordion which has -->1. Dashboard 2. Process work 3. Monitor activity 4. Maintence. Now user is in the Monitar activity and from there user opening a report which open up in a modal window. Now if the user click on any work item, it is opening in another tab in the process work work space. But the problem is that the focus do not change to process work rather it is stayingin the current window i.e in the Monitar activity in this case. User has to manually moved to the process work tab rather than automatic focus to see the work item. We have used the screen layout in place panel set and the OOTB feature is not working.Refer the screen shots ".
***Updated by Moderator: Lochan. Removed user added helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option; updated categories***
Pegasystems Inc.
US
Hey Avijit,
To be frank, your screenshots confuse me. If I look at the 1st, it looks like you still have the 'fixed' portal from 5.5, but the 5th makes me think you do have the 'composite' portal. Before I can offer any help here, I think you should confirm what kind of portal you are using and how you have configured it. I assume you already know that fixed portals are deprecated in Pega 7.
Also, I quickly checked an early version Pega 6 version of the fixed portal and tested out your use case, out of the box, I do not see the focus automatically jump to the Process space. The listview popup(4th screenshot) window is always on the forefront(active) of the screen and the work object is opened up in the process space in the background, you have to manually make it the active window. So you may want to clarify what you really mean by - "User has to manually moved to the process work tab rather than automatic focus to see the work item"
Thanks.