File upload question
I have a case where there is an uploaded file, when I upload a file for the web version the file name will appear, but in the mobile version when uploading a file the file name doesn't appear, but when the case is opened in the web version there is an uploaded file in the attachment
Accepted Solution
Updated: 9 Jan 2025 10:23 EST
Pegasystems Inc.
GB
@AlexCM You have not specified your Pega version.
There have been similar issues reported and resolved in various versions of Pega Platform. For instance, in Pega Platform 8.4.4, there was an issue where re-downloading attachments failed due to content-type issues, which was resolved. Additionally, in Pega Platform 8.4.1, handling was added for mobile upload of filenames containing dots. These updates indicate that mobile file upload issues have been addressed in past patches, and it might be beneficial to ensure your platform is up-to-date with the latest patches.
Ensure the case is not in offline mode, check synchronization, and update the Pega Mobile Client to the latest version. Review logs for errors during the file upload process on mobile.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
https://support.pega.com/support-doc/pega-platform-844-patch-resolved-issues
https://support.pega.com/support-doc/pega-platform-841-patch-resolved-issues
Unable to see the attachment while using Custom mobile App (PRPC v 7.2.2)
Thumbnail not generated when attached the photo from mobile which is offline su
@AlexCM You have not specified your Pega version.
There have been similar issues reported and resolved in various versions of Pega Platform. For instance, in Pega Platform 8.4.4, there was an issue where re-downloading attachments failed due to content-type issues, which was resolved. Additionally, in Pega Platform 8.4.1, handling was added for mobile upload of filenames containing dots. These updates indicate that mobile file upload issues have been addressed in past patches, and it might be beneficial to ensure your platform is up-to-date with the latest patches.
Ensure the case is not in offline mode, check synchronization, and update the Pega Mobile Client to the latest version. Review logs for errors during the file upload process on mobile.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
https://support.pega.com/support-doc/pega-platform-844-patch-resolved-issues
https://support.pega.com/support-doc/pega-platform-841-patch-resolved-issues
Unable to see the attachment while using Custom mobile App (PRPC v 7.2.2)
Thumbnail not generated when attached the photo from mobile which is offline su
Pega Mobile Client resolved issues > Attachments correctly displaying in desktop afte