Question
TATA Consultancy Services Ltd
IN
Last activity: 18 Jun 2019 0:41 EDT
Exception in RD "There has been an issue; please consult your system administrator"
Hello,
I have modified the report definition which has one base version and three circumstanced version. The modification which I have done was formatting the chart option for the reports. Initially it worked without any error. i.e I can the open and run the RD. Later some time, I am getting the exception "There has been an issue; please consult your system administrator".
The following steps were taken by me
1. Removed the cache memory.
2. Validated the ruleset version which contains the report definition.
3. Deleted the report definition and again created the rules.
One point need to be mentioned here. When I am again creating the rule I can able to open and run the report with out any error upto 2 circumstanced rule. But when I create the third circumstanced rule I am getting this error.
Kindly provide some solution to overcome this error.
Thanks,
Seetharaman
***Edited by Moderator: Lochan to update platform capability tags***
Pegasystems Inc.
US
Does it matter what order you create the circumstanced versions (i.e., is it the number of circumstanced versions or a specific circumstance)?
What release of Pega are you on?
TATA Consultancy Services Ltd
IN
Hi Ronlee,
Thanks for your response.
The problem is with number of circumstanced versions, not with specific circumstance.
I am using version 7.2.2
Regards,
Seetharaman
TATA Consultancy Services Ltd
IN
Hi ,
The root cause of this issue is due to cache memory. Two solutions are available to resolve it.
1. Clear the cache memory of the environment.
2. Save as the base rule to higher environment, then again create a new circumstanced rule from the base rule.
By following this method , we can overcome the exception on opening the circumstanced rule.
Thanks