Question
Pega
IN
Last activity: 13 Jul 2020 16:57 EDT
error occurred during fetching instance configuration
While scanning QR code of mobile app using Pega mobile Preview App getting Error occurred during fetching instance configuration.
#PegaHackathon2020
***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Updated: 18 Jun 2020 18:28 EDT
Northbridge
CA
Hi Raghunath,
Please refer the below article which describes the same issue and how it can be resolved.
Pegasystems Inc.
US
Hi Raghunatha - here are some things to try:
- Delete and re-install the mobile preview app
- Try to use the camera of your phone to read the QR code and launch the app in your mobile browser
- Debug to see the URL the QR code encodes to verify it's a working URL
Good luck!
Pega
IN
Thanks Matte,
I even tried to delete and reinstall and see the issue persists, workaround i have done to download apk file and installed but i have another challenge of login as as user.
Thanks,
Raghunatha Bende
Pegasystems Inc.
US
Hi Raghunatha,
You can generally login as any operator defined in your app, however depending on the url being used for authentication, you might need to ensure it is not an "externally authenticated" operator for it to work on your device.
-Matt
Pega
IN
Hi Matt,
When i use non-external authenticated user using PRServlet URL i am able to login in desktop but the same operator cannot able to login in mobile app.
Thanks,
Raghunatha Bende
Pegasystems Inc.
US
Hi Raghunatha,
What is the URL the mobile app is using for login? If it contains "/sso" you will need to use an externally authenticated operator and the trial layer for authentication will have to remain configured for the browser requestor.
Thanks,
-Matt