Last activity: 12 Mar 2020 8:54 EDT
Error Flow Assignments, Broken assignments
We are facing a weird issues in our application about Assignments.
After successful submission of assignment, UI showing the assignment is completed also the history as well, but the assignment is not deleting from the WL/WB table.
After Submission of Current assignment, Current Assignment is not deleting from the table and Next assignment is not creating in the system. But the case status is setting as "Next assignment" status.
We checked logs and history and didn't found any clue, Unable to reproduce these scenarios. Also this is happening only for 20% of the cases.
Could you please help with your ideas on this.
Thanks in Advance.