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Question

 Diego Melo (DiegoM9871)
USAA

USAA
US
DiegoM9871 Member since 2017 2 posts
USAA
Posted: 23 hours 43 minutes ago
Last activity: 22 hours 21 minutes ago
Posted: 26 Feb 2025 14:55 EST
Last activity: 26 Feb 2025 16:17 EST
Closed

Enforcing Prod changes to have an approves ServiceNow ticket

We want to enforce that any changes going to Prod must have an approve ServiceNow ticket. Is it possible to add our step in our Deploy Manager pipeline that check for this? Where would we indicate the ticket number? -> Can we add a field in the pipeline details form? Is it possible to make a REST API call to get the ticket status? Will we be able to show an error when status is incorrect?

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Pega Deployment Manager 5.5
Pega Deployment Manager
Change and Revision Management
Financial Services
Next-Best-Action Analyst

Posted: 22 hours ago
Posted: 26 Feb 2025 16:17 EST
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

@DiegoM9871

Hi this is a duplicate of your other Question Enforcing Prod changes to have an approved ServiceNow ticket. This question will be closed to future replies. Please continue the conversation on your duplicate question.

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