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Question

 Aradhika Sinha (AradhikaS1930)
Morgan Stanley

Morgan Stanley
IN
AradhikaS1930 Member since 2018 3 posts
Morgan Stanley
Posted: Oct 26, 2018
Last activity: Nov 20, 2018
Posted: 26 Oct 2018 6:32 EDT
Last activity: 20 Nov 2018 13:02 EST
Closed
Solved

Email in parent case flow gets triggered before child cases get completed

Hi All,

I have a requirement where parent case is suppose to send an email through send email shape after all child cases are resolved .( These child cases are consumed by openspan automation) .

I see that the email gets triggered before all the child cases return completed status.I have set a wait also after the child case shape and before parent case end .

Please help.

***Edited by Moderator: Pallavi to update platform capability tags***

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Robotic Process Automation

Accepted Solution

Posted: 6 years ago
Posted: 26 Oct 2018 9:13 EDT
Nia Christian (NiaC0459)
Digital Fast Forward

Digital Fast Forward
US

Hello Aradhika, if you are using OpenSpan Automation to complete your child cases, can't you just use a value set in your automation after the child cases are complete? If you use a case value and have it read the value from your automation, you could add a decision node to only send the email when that case value is equal to true, etc. 

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