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Question

 Dissanayake A . A . Chamil Jayanth (CHAMILDIS)
Wells Fargo
US
CHAMILDIS Member since 2008 4 posts
Posted: Jul 23, 2018
Last activity: Jul 26, 2018
Posted: 23 Jul 2018 15:05 EDT
Last activity: 26 Jul 2018 13:13 EDT
Closed

Email content not visible in out look mobile app.

Dear All,

We have configured Email channel service into our application to create cases when we receive Emails. We came across an issue only in Out look mobile app we are not able to see the email body which send from Pega. When we open email, which was sent from pega we can see an empty email body and bottom of the email option to select "Read more". Once we click on that we can see the email content. But in all the other mobile apps we can see the email content. Any idea of this behavior.

Thanks in advance.

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Conversational Channels
Case Management
Data Integration

Posted: 6 years ago
Posted: 23 Jul 2018 22:14 EDT
Naveen Kumar Gattupally (Naveen Naanu)
Vodafone
Senior Manger
Vodafone
IN

Hi Jayanth, 

Thanks for posting your query on PSC.  

This issue is not related to Pega and seems like known issue with outlook mobile app, you can find various articles on google for the same.

Regards,
Naveen

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Posted: 6 years ago
Posted: 26 Jul 2018 13:13 EDT
Dissanayake A . A . Chamil Jayanth (CHAMILDIS)
Wells Fargo
US

Thanks Naveen for the reply. Have you seen any Pega article which describe this is an issue with MS outlook. Or any content which says the issue is not related to Pega.

Thanks.

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