Question
2
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Evonsys
NL
Posted: February 7, 2017
Last activity: February 8, 2017
Last activity: 8 Feb 2017 14:16 EST
Closed
DSN- parseThreadTopicHeader is empty
I find that the parseThreadTopicHeader is empty even after adding Thread-Topic in Requester. Any Suggestions?
***Updated by moderator: Lochan to add Categories***
Posted: 5 years ago
Pegasystems Inc.
IN
Hello
Are you talking about the function which is meant to be invoked directly from the Request Message Header data mapping fields of a Rule-Service-Email instance ?
can you please elaborate a bit about how you have used it and where you are seeing it empty.
Posted: 5 years ago
Pegasystems Inc.
IN
Hi Manoj,
It will be great if you could share screen print of your configuration and elaborate on how your testing the same. Also share the sample header information of the email that your are trying to process.
Kindly go through the below article might be helpful for you to review your configuration