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Question

 Samantha Coulter (SamanthaC9484)
Cisco Systems
IT Analyst
Cisco Systems
US
SamanthaC9484 Member since 2016 3 posts
Cisco Systems
Posted: Mar 9, 2017
Last activity: Apr 12, 2017
Posted: 9 Mar 2017 12:29 EST
Last activity: 12 Apr 2017 4:52 EDT
Closed

Displaying Default KPIs?

Hello,

I was wondering how to get the default KPIs (i.e. Volume, Total Rejected, Total Accepted, Accept Rate) to display on my application.

I am unable to create these KPIs from scratch and get the following message:

Based on this, I understand the Volume exists. I just don't know how to get it to display.

Thanks,

Samantha

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Decision Management

Posted: 8 years ago
Posted: 13 Mar 2017 7:04 EDT
Akash Khandelwal (__Akash__)
PEGA
Senior Manager, Consulting
Pegasystems Inc.
IN

Samantha,

Which Pega/DSM version are you using?

The list of already defined KPIs will be available on the 'Key Performance Indicators' tab on the Visual Business Director LP. (Designer Studio-->Decisioning-->Monitoring-->Visual Business Director).

If you have run some batch simulations writing data to VBD data source; you will see the values of the KPIs when you launch VBD from the 'Data Source' tab of the Visual Business Director LP.

 

 

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Posted: 8 years ago
Posted: 21 Mar 2017 11:58 EDT
Samantha Coulter (SamanthaC9484)
Cisco Systems
IT Analyst
Cisco Systems
US

Hi Akash, 

I am using Pega 7.2. I have used VBD before so I am familiar with how to open the tool and what should display. The issue is that when I go to the 'Key Performance Indicators' tab on the VBD LP it is blank. I don't see any KPIs populating. I had to manually create a Volume KPI and a Total Rejected KPI and name them Total Rejected_2 and Volume_2 because it won't allow me to create another KPI called Volume or Total Rejected. I know that these are standard KPIs that should be present, but I don't see them.

When I open VBD, only the 2 KPI options that are displayed are the two that I manually created. See below:

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Posted: 8 years ago
Posted: 24 Mar 2017 9:43 EDT
Akash Khandelwal (__Akash__)
PEGA
Senior Manager, Consulting
Pegasystems Inc.
IN

Hi Samantha,

Share the complete PegaRULES log file.

Are you running the OOTB DMSample application or a custom application built on it?

 

 

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Posted: 8 years ago
Posted: 11 Apr 2017 14:31 EDT
Samantha Coulter (SamanthaC9484)
Cisco Systems
IT Analyst
Cisco Systems
US

Hi Akash, 

I am working on a custom built application that is large and complex. I am having a difficult time finding the applicable section of the logs to share. Can you help to point me to what specifically you are searching for? The logs are extensive otherwise. 

Thanks, 

Samantha

 

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Posted: 8 years ago
Posted: 12 Apr 2017 4:52 EDT
Akash Khandelwal (__Akash__)
PEGA
Senior Manager, Consulting
Pegasystems Inc.
IN

Hi Samantha,

Please download the complete PegaRULES log file from the Designer Studio or directly from the server if you have access to it.

Just access the VBD KPI LP and let me know the time when you did that. I will check that in the logs then.

Akash

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