Question
LTIMindtree
IN
Last activity: 21 Aug 2019 5:13 EDT
Deleting Case on click button
i want to delete draft cases existing cases for the user on click on delete button, the cases should be delete from work list of user
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Pegasystems Inc.
IN
Generally, work object information stored in the respective work table. If that work object is assigned to a particular user then assign page information will be stored under Assign-WorkList table.
If you delete that record from the table then you cannot see the cases under user worklist.
But, Deleting the entries from Assign-WorkList table is not good practice. Later, you will see the side effects of it.
Instead of deleting, It's better to assign those cases to work basket.
LTIMindtree
IN
Here one operator created one work object and just he has to delete that if he doesn't want to continue. where this primary operator case details will store. how can proceed can you give 2 steps for this
Pegasystems Inc.
IN
As I said earlier, Case details will be stored in the table which is associated with the case type rule. And, assignment details will be stored in Assign-WorkList table.
You can write activity by using Obj-Delete method on those two classes to delete the complete case details.
Areteans Tech
AU
Hi Vinod ,
Instead of deleting the work object , can you resolve the workitem with a "Resolved-Withdrawn" status . this way the work items get resolved and all assignments get cleared.
if you worklist report is from Assign-Worklist ,it will not have these workitems as they are resolved.
if you worklist report is work class , exclude the items with status Resolved-Withdrawn.
Let us know if this works.!!