Question
Tata Consultancy Services
GB
Last activity: 24 Sep 2024 4:26 EDT
DB Commit delay issue in onclick Actions of a navigation rule
Hi All,
We are facing a weird issue. Let me explain here, please share your thoughts.
1) We have a navigation rule in Actions menu of a case in review screen
Both actions have below configuration, same DT, and same flow as on click actions
DT sets pyWorkPage.pyLabel =="Enrich Data" for Action1 , "Enrich xyz" for Action2.
The flow has a when condition which determines the assignments for Action1 and Action2 based on value of pyworkpage. pylabel.
Now the issue is wrong assignment is getting loaded Intermittently because of the when condition is false . even though that was set in the DT before calling flow.
I suspect there might be delay in commiting this attribute to the DB.
How do we fix this?
Please share your thoughts. Raised an SR but no luck. As we cant reproduce in lower environments.
Updated: 24 Sep 2024 4:50 EDT
Pegasystems Inc.
GB
@TIRUMALA DEVI please provide the INC ticket ID here as I was unable to find any support ticket under your name relating to this issue.
Updated: 24 Sep 2024 4:26 EDT
Tata Consultancy Services
GB
support request closed with no resolution, as issue not reproducible in lower environments.
I will raise a new ticket shortly.