Question

converge International
AU
Last activity: 23 Feb 2023 7:05 EST
Custom availability timetables/schedule for certain operators
Hi I have a question regarding the best way to interduce a custom time table solution in our company's current Pega system we use the work scheduler but its very messy with multiple schedules needing to be made due to Breaks/ different days/times of work and other products servicing times
The basic premise of the system is consultants give available 1 hour time slots depending on their work schedules which are predetermined on the consultants profile which they setup
when one of our customer service officers looks up to see if there is an available 1 hour time slot with a consultant it will populate a list and they can book with said consultant
I was pretty much just looking to see if there would be a better way of coming about this maybe with a timetable solution is
currently visually it's not very good as it's very confusing and not very understandable
Any help would be greatly appreciated and please do ask me any questions
Justin