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Question

 Birupakhya lenka (Birupakhya)
Tech Mahindra
Tech Lead
Tech Mahindra
IN
Birupakhya Member since 2015 16 posts
Tech Mahindra
Posted: Mar 30, 2020
Last activity: Jun 14, 2021
Posted: 30 Mar 2020 16:49 EDT
Last activity: 14 Jun 2021 7:38 EDT
Closed

CSR call recording.

Do we have an option to record the CSR agent's call?

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question***

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Pega Call 7.4
Dev/Designer Studio
Financial Services
System Architect

Posted: 4 years ago
Updated: 3 years ago
Posted: 31 Mar 2020 2:24 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

I don't think there is an option available in OOTB to record CSR agent's call.

Please find the below pdf for more details about Pega Call.

https://www.pega.com/system/files/resources/2019-08/pega-call-integrate-crm-and-telephony.pdf

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