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Question

 Patrick Capron (PatrickC8660)
TD Bank Group
Software Engineer III
TD Bank Group
CA
PatrickC8660 Member since 2014 29 posts
TD Bank Group
Posted: Jul 13, 2023
Last activity: Jul 28, 2023
Posted: 13 Jul 2023 15:10 EDT
Last activity: 28 Jul 2023 6:38 EDT
Solved

Pega Call support for Cisco WebexCCE

Hi,

I could not find in the documentation which version(s) of Cisco WebexCCE is supported by Pega Call 7.4 and Pega Call 8.8.3.

Also does Pega Call support CTI encryption over GED- 188 (TLS 1.2)?

Can someone please advise?

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Pega Call 8.8
Pega Call 7.4
Installation and Deployment
Financial Services
Lead System Architect

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Accepted Solution

Posted: 1 year ago
Posted: 28 Jul 2023 6:38 EDT
Patrick Capron (PatrickC8660)
TD Bank Group
Software Engineer III
TD Bank Group
CA

I received an answer via a support ticket:

Pega Call 8.8.3 supports Cisco Finesse versions 11.5+:

https://docs.pega.com/bundle/pega-call-88/page/pega-call/uikit-implementation/system-requirements.html

 

Here are all features supported by Pega Call 8.8.3 for Cisco Finesse via Webex CCE:

https://docs.pega.com/bundle/pega-call-88/page/pega-call/uikit-implementation/pega-call-feature-matrix.html

 

TLS 1.2 was added in the CS 8.6.x timeframe, so it is not available in Pega Call 7.4. Additionally, Pega Call 7.4 was released several years prior to Webex CCE being released, so it has not been officially tested or officially supported in that version

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