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Question

 Syed Kausar Husain (SYEDKAUSARHUSAIN) Capgemini, Sweden CLSA
Capgemini, Sweden
SE
SYEDKAUSARHUSAIN Member since 2010 14 posts
Capgemini, Sweden
Posted: Aug 25, 2016
Last activity: Aug 8, 2017
Posted: 25 Aug 2016 11:01 EDT
Last activity: 8 Aug 2017 5:11 EDT
Closed
Solved

Create pega SR

How to create Pega SR?

Please help.

Thanks,

Kausar
Posted: 7 years ago
Posted: 25 Aug 2016 11:56 EDT
Marissa Rogers (MarissaRogers) MOD Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi Kausar,

I see that you'd like to know how to open an SR, but I'd like to know what issue you are currently facing. All how-to questions, general questions and product enhancements can be asked here in the Product Support Community. We have a vast amount of people here who are able to assist you with those types of questions!

If you are experiencing a defect, then you can open an SR. Which can be done by hover over Support in the header, clicking on Pega Support and then on My Support Portal. 

Accepted Solution

Posted: 7 years ago
Posted: 25 Aug 2016 12:01 EDT
Sowjenya Parthasarathy (Sowjenya) Associate Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Kausar,

Please follow the steps given below:

  1. Select Pega Support from the dropdown of Support option in PDN.
  2. Click My Support Portal you find on the right-side column.
  3. Click Create.

​

 

I hope this helped!
Posted: 6 years ago
Posted: 8 Aug 2017 4:13 EDT
Sujitha Harikrishnan (Sujitha28)
Tata Consultancy Services
IN

Hi Sowjenya,

I tried above step but getting not authorized to create/modify error when i submit the SR . Do i need to get any privilage to create SRs from pega systems or Do i need to do any other things to create SR?
Posted: 6 years ago
Posted: 8 Aug 2017 5:11 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello!

Yes, you have to affliated to your account to create an SR with Pega Support. Your Support Contact Administrator can help you with this.

Refer this article: Updates to Support Contact Administrator Role

Additionally, you can contact Pega Support team by calling up these numbers: Support Contact Information

Regards,

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