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Question

 Kavitha Ethirajalu (Kavitha Ethirajalu)
Ucare
Kavitha Ethirajalu
Ucare
US
Kavitha Ethirajalu Member since 2016 22 posts
Ucare
Posted: May 17, 2018
Last activity: Jun 7, 2018
Posted: 17 May 2018 14:42 EDT
Last activity: 7 Jun 2018 2:40 EDT
Closed
Solved

CPmInteraction portal Customization

Hello, We updated our app from 7.1.7 to 7.31 and so cpm as well from 7.13 to 7.31. In new updated version, the cpmhcinteraction portal is replaced by cpminteraction portal.And so we changed the portal. Now when for Mywork and dashboard, i m not sure where i can find the .pxdashboard.pysection and replcae that with my custom section.ie., HometabMain --> pxUserDashboard ---> pxUserDashboardContent ( this section refer a property for the section - pxUserDashboard.pySectionName).Not sure how to customize this as i m not sure from which place this section property is set.

In the sample customer care application, it refer the property, for the section CustomerServiceDefaultDashboard. Not sure from where this is set and not able to find reference.

If someone know how to make change to this , please help me.

***Updated by moderator: Lochan to update Categories***

***Edited by Moderator to add SR Details***

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Accepted Solution

Posted: 6 years ago
Posted: 22 May 2018 6:00 EDT
Gowrishankar Ramasamy (GowrishankarR29)
Citicorp Services India Private Limited

Citicorp Services India Private Limited
IN

Hello,

               Please follow the CS 7.31 Implementation guide https://docs-previous.pega.com/pega-customer-service-731-implementation-guide.

Here is the customization snippet from the implementation guide.

Thanks,

Gowrishankar.

 

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