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Question

 John Crow (JohnDCrowII)
Charter Communications
Lead Software Developer
Charter Communications
US
JohnDCrowII Member since 2017 2 posts
Charter Communications
Posted: Jun 13, 2018
Last activity: Jun 15, 2018
Posted: 13 Jun 2018 17:45 EDT
Last activity: 15 Jun 2018 14:33 EDT
Closed

CPM extended Case Designer

Some properties in our classes have "This instance was automatically generated by CPM extended Case Designer". What is CPM extended Case Designer and where do i find it? Are there any articles regarding this?

"Add A Case Type" is the only wizard I have seen and it only auto creates the class and flow.

***Moderator Edit: Vidyaranjan | Updated Categories***

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Pega Customer Service
Case Management

Posted: 6 years ago
Posted: 15 Jun 2018 14:33 EDT
Scott Kennedy (ScottKennedy)
PEGA
Principal Product Manager, Customer Service Desktop & Self-Service
Pegasystems Inc.
US

If you have installed CPM (aka Pega Customer Service), and either have or are creating new case types via the Case Designer, it has been modified to account for several specific rules unique to Customer Service (CPM), such as Intent tasks, Driver rules, and a few other CS-specific artifacts.  

There is not a "separate" case designer, just extended to automatically account for certain rule generation required fo Customer Service.

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