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Question

 Naveen Ravindra (NaveenR1295)
TCS
LSA
TCS
SE
NaveenR1295 Member since 2015 13 posts
TCS
Posted: Jan 18, 2017
Last activity: Jan 19, 2017
Posted: 18 Jan 2017 1:36 EST
Last activity: 19 Jan 2017 1:53 EST
Closed
Solved

Is CPM CSR portal supported on PCS 7.21?

Hi,

Is CPM CSR portal supported on 7.2.1?

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Accepted Solution

Posted: 7 years ago
Posted: 18 Jan 2017 4:18 EST
Shashidhar Reddy Palle (Shashidhar_Palle)
PEGA
Application Architect, Application Architecture & Shared Services
Pegasystems Inc.
IN

Hi Naveen,

Legacy portals are supported. However, it's highly recommended to upgrade/migrate them to interaction portals.

The legacy portals continue to be included with Pega Customer Service and will be available for some time. While you are encouraged to move to the new portals, they are not a requirement for upgrading to Pega Customer Service 7.1.3 or later versions. However, most of the UI investment is focused on the Interaction Portal and Account Manager Portal, and support for new features in Pega Customer Service or the Pega 7 Platform might be limited or unavailable in the legacy portals.

Please go through below links, which talks about the advancements and process to upgrade.

https://docs-previous.pega.com/migrating-interaction-portals

https://pdn.pega.com/converting-cpm-csr-portal-cpm-interaction-portal

 

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Posted: 7 years ago
Updated: 7 years ago
Posted: 18 Jan 2017 2:06 EST
Updated: 18 Jan 2017 2:16 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Looks like it is. Take a look at this discussion: CPM CSR portal supported on latest Pega CS

CPMCSR_Portal is deprecated but not de-supported

Does this answer your query? Let us know if there are more questions!

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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Accepted Solution

Posted: 7 years ago
Posted: 18 Jan 2017 4:18 EST
Shashidhar Reddy Palle (Shashidhar_Palle)
PEGA
Application Architect, Application Architecture & Shared Services
Pegasystems Inc.
IN

Hi Naveen,

Legacy portals are supported. However, it's highly recommended to upgrade/migrate them to interaction portals.

The legacy portals continue to be included with Pega Customer Service and will be available for some time. While you are encouraged to move to the new portals, they are not a requirement for upgrading to Pega Customer Service 7.1.3 or later versions. However, most of the UI investment is focused on the Interaction Portal and Account Manager Portal, and support for new features in Pega Customer Service or the Pega 7 Platform might be limited or unavailable in the legacy portals.

Please go through below links, which talks about the advancements and process to upgrade.

https://docs-previous.pega.com/migrating-interaction-portals

https://pdn.pega.com/converting-cpm-csr-portal-cpm-interaction-portal

 

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