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Question

 Swaminath Sethuramen (swaminat259)
Nationwide Building Society

Nationwide Building Society
GB
swaminat259 Member since 2017 9 posts
Nationwide Building Society
Posted: Dec 2, 2017
Last activity: Dec 29, 2017
Posted: 2 Dec 2017 8:04 EST
Last activity: 29 Dec 2017 8:51 EST
Closed

Control Region not fetching text consistently

Hi,

I need to use many control regions to extract text `in my automation. The windows application used is VB6 based legacy application. As a result of that my Physical memory is getting stacked up and also sometimes I could not retrieve the text from some of the control Regions . Is there any way to use dispose method on control regions as soon as the text from that specific control region is extracted? How to manage memory when I am using lot of control regions in my automation?

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Robotic Process Automation

Posted: 7 years ago
Posted: 7 Dec 2017 4:28 EST
Swaminath Sethuramen (swaminat259)
Nationwide Building Society

Nationwide Building Society
GB

Hi,

Allow me to explain you further

I am automating a legacy windows application written in vb6. It has vertical and inturn, horizontal tabs. I am fetching information from almost all horizontal tabs. The automation is for contact center business area so AHT is very critical. There is no time to kill the adapter and restart it again. Given that, kindly advice further

 

 

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Posted: 6 years ago
Posted: 22 Dec 2017 11:04 EST
Thomas Sasnett (ThomasSasnett)
MOD
Lead Robotics Architect
Pegasystems Inc.
US

What are the settings in your OpenSpan.ini? If you have it set to AllProcesses, that may be a cause of some of the memory issues. I cannot say I have ever experienced any myself using Control Regions though.

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Posted: 6 years ago
Posted: 29 Dec 2017 8:51 EST
Thomas Sasnett (ThomasSasnett)
MOD
Lead Robotics Architect
Pegasystems Inc.
US

I suggest that you open an SR with support as it appears you need someone who can look at your machine. If you do open an SR, please post the SR number here for tracking purposes.

The following article will be help you in creating an SR-

My Support Portal explained for Pega Robotic Automation (formerly OpenSpan)

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