Question
Cognizant
US
Last activity: 4 Jun 2024 13:46 EDT
Connect soap: Connection idle timeout
Hi all,
Configured a new connect soap service in my application. When make a call from source to destination out of 10 calls, 4 to 5 calls are falling. we didn't receive any response from the destination. Application we are using is in Pega6 version.
In logs can see the below exceptions.
failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
Caused by: com.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed
Caused by: java.net.SocketException: Connection reset
In connect soap setting increased the Response timeout 2min to 5min. Still facing the same issue. Is there any way to get a rid of this issue by doing any changes at connect soap settings/activity in code level?
Got to know from suggestions, needs to minimize the connection Idle timeout to 20 to 30 seconds. if this is the solution, where can I do these changes in Pega code level?
Can you please someone help on above asking questions?
Thanks,
Subhashini.
Accepted Solution
Updated: 4 Jun 2024 13:46 EDT
Infosys Limited
IN
Can you please run the connect rest independently either in soap ui and postman and see if the issue still persists. If the service gets timed out on running the standalone seevice then you need to check with service provider.
If the issue exists only while running from pega, then you need to enable the following loggers and check the logs to identify the slowness. Also check the pega alert logs as well.
Rule_Obj_Activity.Invoke.Rule_Connect_SOAP
Rule_Obj_Activity.InvokeAxis2.Rule_Connect_SOAP
com.pega.pegarules.integration.engine.internal.ServiceHelper
com.pega.pegarules.integration.engine.internal.services.ServiceAPI
com.pega.pegarules.integration.engine.internal.util.PRServiceUtils
Rule_Obj_Activity.InvokeAxis2.Rule_Connect_SOAP.Action