Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Apurba Manna (ApurbaM1)
Accenture

Accenture
IN
ApurbaM1 Member since 2014 2 posts
Accenture
Posted: Dec 23, 2019
Last activity: Oct 13, 2020
Posted: 23 Dec 2019 10:12 EST
Last activity: 13 Oct 2020 17:52 EDT
Closed

Connect Pega with Genesys PureConnect

Hi,

In our project, we have a requirement to replace Avaya by Genesys PureConnect. We have raised an SR to Pega to provide support, but Pega clearly mentioned that they support Genesys, but not Genesys Pure connect. So, if anyone already configured Genesys Pure connect with Pega, please support us, so that we can configure the same in our project.

***Edited by Moderator Marissa to update SR Details***

To see attachments, please log in.
Pega Platform
Cloud Services
Support Case Exists

  • Andrzej Radosh
Posted: 5 years ago
Posted: 7 Jan 2020 7:27 EST
Apurba Manna (ApurbaM1)
Accenture

Accenture
IN

Thanks for reply. But the document you share regarding Genesys, not PureConnecGenesys. We have raised Pega but Pega clearly mentioned they support Genesys, no genesys pure connect.

To see attachments, please log in.
Posted: 4 years ago
Posted: 13 Oct 2020 17:52 EDT
Andrzej Radosh (AndrzejR)
Accenture
Manager
Accenture
US

Was the SR updated and is there a supported approach to integrating Pega with Genesys PureConnect? I have a client that is also using PureConnect and not PureEngage.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice