Question
Accenture
SG
Last activity: 6 Jun 2022 3:17 EDT
Configuring Email Template ReplyTo
How do we control the List of Email Addresses to be auto populated by the Microsoft Outlook Reply button VS Reply All button
Eclantiqx
IE
Hi @JiaMingOng
your ask is not clear. please elaborate
Accenture
SG
@Sai Ganesh Goud Nagula I have added screenshot for reference
Basically I am referring to how to control the Email Template Setup in PEGA
How do we achieve populating the Recipient List for each button
Reply = Proprietary information hidden
Reply All = Proprietary information hidden; Proprietary information hidden
Eclantiqx
IE
Hi @JiaMingOng
Basically, all the recipient lists will be available on the pyinboundemail page in From and CC properties.
When you click on Reply, copy the email from pyFrom property and set to TO property.
When you click on the ReplyAll button, copy the email from pyFrom property and set to TO property, and Copy the CC list to CC again.
This we have achieved in the same way.
Accenture
SG
Sorry I am actually referring to outbound email sent out by PEGA
We would not be able to control the Reply & Reply All button in Microsoft Outlook
Test Scenarios that I have tried
1) By populating the Parameter: "ReplyTo" with Proprietary information hidden; Proprietary information hidden
Microsoft Outlook Reply button gives these results Proprietary information hidden; Proprietary information hidden
Microsoft Outlook Reply All button gives these results Proprietary information hidden; Proprietary information hidden
2) By not populating the Parameter: "ReplyTo" with any values
Microsoft Outlook Reply button takes the pyFrom value
Microsoft Outlook Reply All button takes the pyFrom value as well