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cognizant
NL
Posted: March 29, 2017
Last activity: March 30, 2017
Last activity: 30 Mar 2017 2:47 EDT
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Closing browser 'X' mark - CTI issue
Hi all, Assume Agent A logged in CTI and closed the browser window without logging off. So it's officially the Agent A is still available to receive call. When the call gets routed to that Agent A, how the exception scenario is handled. I have a similar requirement like this.. Please suggest can we achieve the Pega log off functionality on closing the browser directly. Pega 7.1.8 Thanks Prem
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