Question
State Farm Insurance
US
Last activity: 30 Oct 2018 16:50 EDT
Click not working for button on modal window in Pega V 7.1.8
I am launching a local action in a modal window in PEGA V7.1.8.
All the controls on the screen work correctly but sometimes the click on the buttons does not work. This happens for all the buttons on the modal window. I am using IE11 browser.
I do not see any script error on the screen and don't see any pattern to reproduce the error. The only thing certain is that the click stop working on buttons on a modal window.
Sameer Bildikar
Accepted Solution
State Farm Insurance
US
I found that I had a 2 refreshes on a change event on one of the text boxes and those were causing the buttons to fail. I removed one of the refresh and had all the processing completed in a single data-transform. It resolved the issue, but I am still not sure why 2 refreshes one after another would cause the click on the buttons to stop working? All the other controls worked properly.
EvonSys India Pvt Ltd
AU
Hi sambildikar
Can you please upload attachment so that we can help, I'm not getting exactly how you are able to see local action from the modal window, If your talking about control action settings than just customize the template and it will work for your requirement.
Synechron
US
Hi Sameer,
Are you launching local action inside model window ? or is it one local action on button click ?
Please elaborate more.
Thanks,
State Farm Insurance
US
I am launching a local action in a modal window and the local action contains the section with the buttons.
Here is the screen shot...
CollabPartnerz
IN
Please find the below link might help you
Pegasystems Inc.
US
Is everything OOTB? When you say sometimes the button does not work, what is the event you are trying to perform on click?
Also, you can check the network trace when you face this issue.
Synechron
US
@ Sameer
Are you still facing same issue.
If yes, you mentioned that your are using IE11. Are you facing same issue with Chrome also. I have seen few things doesn't work properly in IE.
Are you able to track the rules with tracer when there is no action on button. May be you can try use few tools like fidler to cross check the browser requests.
Accepted Solution
State Farm Insurance
US
I found that I had a 2 refreshes on a change event on one of the text boxes and those were causing the buttons to fail. I removed one of the refresh and had all the processing completed in a single data-transform. It resolved the issue, but I am still not sure why 2 refreshes one after another would cause the click on the buttons to stop working? All the other controls worked properly.
PEG
US
I would run with Fiddler capturing what happens when you have the double-refresh. I'm wondering if you get a "connection aborted" error after you click on the flow action because the Browser anticipates that you are refreshing the launching section, and feels that you couldn't possibly have any interest in the command going to completion. Just a hunch.