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Question

 hussin basha (hussinbashak)
Wipro
Architect
Wipro
IN
hussinbashak Member since 2016 9 posts
Wipro
Posted: Oct 11, 2022
Last activity: Oct 12, 2022
Posted: 11 Oct 2022 23:05 EDT
Last activity: 12 Oct 2022 5:51 EDT
Closed

Changed locking option not coming for other operator

Hi Team, I have changed my locking option from allow one user to allow multiple users by logging my credentials. When i login with other operator for same case type, still i am able to see locking option as allow one user instead of allow multiple users. Any suggestions appreciated...!


***Edited by Moderator Marije to add Capability tags***
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Pega Platform
Case Management
Security
System Administration
App Studio
Dev/Designer Studio
Cross-Industry
Senior System Architect

Posted: 2 years ago
Updated: 2 years ago
Posted: 12 Oct 2022 0:47 EDT
Updated: 12 Oct 2022 0:49 EDT
Praveen Palagani (P.Siva.Praveen)
Infosys Limited
Senior Consultant
Infosys Limited
IN

@hussinbashak

Could you please log off and login back to make sure the locking settings are updated at case Level.

Please monitor the logs and tracer as well if the issue persists.

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