Case is not Visible under Case Explorer.
In the Case explorer, Case isn't visible to run it. From Create button I am able to create it. How can I restore the Case view into Case explorer.
Accepted Solution
Pegasystems Inc.
US
Hi Upendhar,
As per my understanding initially you added B, C and D as child cases in A, later you added A as child case in B, C and D individually.
If this is what you had done then i don't think its the right approach as you are forming the infinite loop between A and B,C,D. Because in first case you made B, C and D to be childs of A then in the second case you are trying to make A as child to B, C and D.
Hope this explanation will help you.
Regards
Mahesh
Pegasystems Inc.
US
Hi Upendhar,
You can refresh the Case Explorer by running the tracer and observe the pxResults available in Declare_CaseTree whether your specific Case information is available or not.
Kindly refresh your Case explorer and share the tracer in txt file for further analysis.
Regards
Mahesh
Accenture
SG
Thanks for your suggestion Mr.Mahesh,
The reason is, lets say A is Main case which has sub-cases B,C and D. In this for A, I have added B,C and D as child cases while creating. And from each sub-case B,C and D added Main case as child case under Child case types of pyDefault individually . This formed a loop, which Pega is unable to display on case explorer.
After removing A under Child case Types on each sub-case B,C and D. The case-explorer displayed properly.
Accepted Solution
Pegasystems Inc.
US
Hi Upendhar,
As per my understanding initially you added B, C and D as child cases in A, later you added A as child case in B, C and D individually.
If this is what you had done then i don't think its the right approach as you are forming the infinite loop between A and B,C,D. Because in first case you made B, C and D to be childs of A then in the second case you are trying to make A as child to B, C and D.
Hope this explanation will help you.
Regards
Mahesh
Pegasystems Inc.
US
Hope you will see B, C and D cases under A, if you remove the addition of A as child to B, C and D cases.
SB
CA
If Case types are looped to and fro, then it is not understanding what relation should maintain and hence it is not displaying in case explorer.