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Question

 Sudheer Thanna (thans2)
PEGA
System Architect
Pegasystems Inc.
AU
thans2 Member since 2016 3 posts
PEGA
Posted: May 2, 2017
Last activity: May 25, 2017
Posted: 2 May 2017 21:45 EDT
Last activity: 25 May 2017 20:05 EDT
Closed

Case Information is not reflecting until a new case is created

Hi All,

We have defined a case named "AddToDistributionList" and can see the class details using the App explorer.

However, when we try to browse/view the "AddToDistributionList" case using the case explorer it doesn't appear [As shown in the belwo screenshot]

When I try to add a new case and revisit the Case Explorer, then the "AdToDistributionList" case appears in the list.

Please see the screenshot below "AddToDistibutionList" appears in the case explorer only after a new case is created.

Please let us know how we can view the case using the case explorer, without creating a new case.

Thanks,

Sudheer

***Moderator Edit: Vidyaranjan | Updated Categories***

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Case Management

Posted: 7 years ago
Posted: 2 May 2017 22:51 EDT
Gisela Rodrigues (rodrg)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
IN

Hi Sudheer,

Could you please resend the screenshots as they are not visible and also let us know the PRPC version used at your end.

After adding a new case  try refreshing the cases explorer. It should be reflected then.

Thanks,

Gisela

 

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Posted: 7 years ago
Posted: 7 May 2017 21:09 EDT
Sudheer Thanna (thans2)
PEGA
System Architect
Pegasystems Inc.
AU

Hi,

Due to client restrictions I am not able to post the screenshots. However, when I add a new case I can see the actual case which I wanted to see. I am using version 7.2.2. Does anyone if this is a known bug?

 

Thanks,

Sudheer T

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Posted: 7 years ago
Posted: 3 May 2017 4:52 EDT
Pankaj Rawal (rawap)
PEGA
Fellow, Software Architect, Platform Engineering
Pegasystems Inc.
IN

Case explorer is driven by the Cases and Data tab in application. Can you check if the case you are looking for has an entry in application cases and data tab.

 

Let us know if this helps :)

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Posted: 7 years ago
Posted: 7 May 2017 21:25 EDT
Sudheer Thanna (thans2)
PEGA
System Architect
Pegasystems Inc.
AU

Hi All,

Please see the attached screenshots

 

ScreenShot 1: CaseType "AddtoDistributionList" is not appearing [Tried clicking the refresh option as well]

ScreenShot2: Creating a new casetype

ScreenShot3: Created a new case type

Screenshot4: CaseType "AddtoDistributionList"  appears. However, the moment I logoff, I need to create a new case type to see the same.

 

Thanks,

Sudheer T

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Posted: 7 years ago
Posted: 25 May 2017 9:28 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello,

As Pankaj specified, have you checked the Cases and Data tab of the application ?

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